Welcome to Arcavion Empire's privacy policy. Look, we get it - nobody really wants to read through legal stuff, but this is important. We've tried to keep things straightforward and clear about what happens with your personal info when you stay with us or use our website.
This policy applies to all our services - whether you're booking a suite, dining at our restaurant, using the spa, or just browsing our site. We take your privacy seriously because trust is everything in hospitality.
Operating here in Vancouver, we comply with Canadian privacy laws including PIPEDA (Personal Information Protection and Electronic Documents Act), plus we follow international best practices 'cause we host guests from all over the world.
When you book with us, we'll need the basics - your name, email, phone number, and address. If you're an international guest, we might need passport info for registration (it's a legal thing, not our choice). Payment details go through secure processors, so we don't actually store your full credit card numbers on our end.
We keep track of your reservation details - check-in and check-out dates, room preferences, special requests (like if you need a hypoallergenic pillow or extra towels), and any services you use during your stay. This helps us make your next visit even better.
If you reach out to us via email, phone, or chat, we keep those conversations. It's helpful for following up on your requests and improving our service based on what guests actually tell us they need.
Like most websites, we collect some technical stuff automatically - your IP address, browser type, device info, and how you navigate our site. It's not personal per se, but it helps us fix bugs and make the site work better for everyone.
Pretty obvious one - we need your info to actually book your room, send confirmations, and handle your stay from start to finish.
Remember how you preferred a higher floor last time? Or that you're allergic to down? We use this info to make your stays consistently great without you having to repeat yourself.
When you've got questions or issues, we pull up your info to help you faster. Nobody wants to be on hold explaining their situation over and over.
If you've opted in, we'll send you special offers, updates about new amenities, or exclusive packages. Don't worry - we're not gonna spam you. You can unsubscribe anytime.
Sometimes we're required by law to keep certain records - tax purposes, safety regulations, that kind of thing. It's not exciting, but it's necessary.
We analyze trends and feedback to figure out what's working and what needs tweaking. All done with aggregated, anonymized data - we're looking at patterns, not individuals.
We take security seriously around here. Your data is encrypted both when it's moving around (SSL/TLS) and when it's sitting in our databases. Our payment processing is PCI DSS compliant, which is basically the gold standard for handling credit card info.
Access to guest data is limited to staff members who genuinely need it to do their jobs, and everyone's trained on privacy protocols. We regularly update our systems, run security audits, and monitor for any suspicious activity.
That said, no system is 100% hack-proof. We do our absolute best, but if there's ever a data breach, we'll notify affected guests and relevant authorities as quickly as possible - transparency is key.
It's your data, so you've got rights. Here's what you can do:
Request a copy of what personal info we've got on file. We'll provide it in a readable format within 30 days.
If something's wrong or outdated, let us know and we'll fix it. You can update most stuff directly in your booking profile too.
Want us to erase your personal info? We'll honor that request unless we're legally required to keep certain records.
Unsubscribe from promotional emails anytime - there's a link at the bottom of every marketing message we send.
Get your data in a format you can take elsewhere. Useful if you're switching hotels or want to keep your own records.
To exercise any of these rights, just shoot us an email at reservations@arcavionempire.info or call +1 (604) 555-8920. We'll verify your identity (gotta make sure it's really you) and process your request promptly.
We don't keep your data forever - that'd be creepy and unnecessary. Here's generally how long we hold onto different types of info: